United States Shipping Information
We ship orders out through the U.S. Postal Service at least 3 days per week. You will have an option at check out for 2 to 3 day Priority Mail, or 1 to 2 day Express Mail. There is also an option to add a 4 day warmer to the package for $3.
USPS Priority Mail $7.60 (20 syringes or less)(Average delivery time is 2 to 4 days no guarantee by the US Post Office)
USPS Priority Mail $10.75 with 4 Day Warmer(15 syringes or less)(Average delivery time is 2 to 4 days no guarantee by the US Post Office)
USPS Priority Mail $12.85 (21+ syringes)(Average delivery time is 2 to 4 days no guarantee by the US Post Office)
USPS Priority Mail $15.85 with 4 day warmer (16+ Syringes)(Average delivery time is 2 to 4 days no guarantee by the US Post Office)
USPS Express Mail $29.95 (20 syringes or less)(Average delivery time is 1 to 2 days with 2 day guarantee by the US Post Office)
USPS Express Mail with 4 day warmer $32.95 (15 syringes or less)(Average delivery time is 1 to 2 days with 2 day guarantee by the US Post Office)
USPS Express 21+ Syringes $49(Average delivery time is 1 to 2 days with 2 day guarantee by the US Post Office)
Delivery times are from the day we drop off the package at USPS and they scan it in. We drop off orders at USPS at least 3 days per week.
First Class mail delivery time is 8-45 days depending on the country for $17.95 (no tracking number)
DHL is about 5 to 10 days with a tracking number for $85.
Please include an email address with your order. You will receive an email with your tracking number the day your order is mailed out. If you do not receive this email, check your spam folder. ALL USA orders will receive a tracking number so PLEASE include an email address. We do not spam or sell your email address to anyone.....EVER!
Delivery Problems: If you see any problem with delivery with your tracking number the first thing you need to do is call your local post office and try and fix the problem before they return the package to us. Their is nothing we can do on our end, the problem will be on your end. We ship the package to the exact name and address you type in, we do not change anything. If you give us a bad name or address and your package gets returned to us, you will need to pay the new shipping charge. This is a big waste of time for us to deal with this problem so please catch your package at your local post office before it gets returned. The post office will not reship a package for free if it was not their fault. They will only reship it for free if the name and address stay exactly the same. The post office also offers a “redirect” service if you need to change the address once shipped, by calling them at 1-800-ask-usps.
Common Delivery Problems: The common reasons packages gets returned is for giving a name that is not registered with the post office as living their. If you’re staying at a friends house and your name is not on the mail box, then send it in your friends name care of your name. It’s the U.S. Post Office policy to only deliver to names listed on the mail box.
How Do I Pay for A Returned Order?
That information is posted here
Do you ship to PO BOX’s?: YES
Do you ship through UPS or FED EX?: NO. UPS has destroyed to many of our packages in the past. Also these 2 shipping services are 3 times the cost of The US Post Office. We do ship international orders through DHL and that is an option at check out.
What Size is the Package for US orders?
We use either USPS small flat rate box (5 3/8" x 8 5/8" x 1 5/8")or medium flat rate box and envelopes, depending on the size of your order. For example 4+ hangover prevention pill bottles and 60ml liquid culture syringes usually require the larger box.
Do I need warmers with my spores?:
The warmers are only needed if it’s below 32F in your area from the nearest major airport. Spores are fine at at these low temperatures, it’s just not good if spore syringes get frozen solid as that can kill the spores. Spore prints can handle the freezing temperatures much better since they are not frozen in crystals. After all spores do freeze and thaw in nature. Something about being frozen in the water usually kills them. The warmers will only last for 4 days. If you live in a rural area that Priority Mail does not usually show up in 3 to 4 days, we recommend Express Mail. You must also think about the travel time from the nearest major airport to your city. Remember during times of major winter storms in your area the mail system will be slowed down and Express Mail might be necessary to meet the 4 day warmer window.
We did some tests with these 3 day warmers. (We are now using 4 days warmers as of November 23rd 2018). Package delivered on the 2nd day in 19F weather. The spores and warmer were laser temped upon delivery and the warmer was 63F an syringes 53F. The packages were left outdoors all night in much colder weather of around 5F, and they did not freeze solid as the warmers kept them warm enough to prevent freezing. So if you can't be there when delivered, the warmers will keep them warm until you get home. The warmers do require oxygen to work so we put small holes in the box.
What if my spores get frozen solid when delivered?: A sign of dead spores is no life under a microscope. We can NOT monitor the weather all over the USA. It’s the customers responsibility to order spores when the weather is warm enough in your area. Remember severe winter storms cuts off traffic and can delay post office deliveries. If it goes past 4 days the warmer will stop working. Use your judgement, if the post office can't deliver mail then hold off on ordering spores. Even after all these warnings and the option for the warmers, if it still happens to you then we will replace them for a small fee. Having a warmer in your order will not make the cultures and spores to hot. Except in the summer which is why we don't add the warmers when it's to hot locally, usually from May through October.
Are mushroom spores and cultures sensitive to high heat? YES!
Mushrooms spores can handle high heat for short periods of time but not long sustained times. Summer heat is very hard on spores and can kill or damage them if left in a hot mail box or car to long. Inside a mail box out in the sun can easily reach 140F+ in some climates. If you live in a hot climate, be sure and bring the spores indoors as soon as delivered. A PO BOX can be opened for only $7 per month. General Delivery to your local post office is another FREE option. See our FAQ for more information on General Delivery. This way the spores wait indoors at the post office in air conditioning. Other things to consider is how long is the drive from your nearest major airport to your city.
As well not leaving the spores in your car while you run errands. We can not monitor the weather all over the USA. We can not monitor if a customer will actually be home to get the package out of the hot mail box when delivered. It’s the customers responsibility to order spores and cultures when the temperature in your area is not to hot. If temperatures are above 100F you should not leave them outdoors in a mail box.
It doesn’t happen often but at least a few orders per month in the summer get over heated and usually in Florida. We will not replace them for free but we will replace them for a small fee or free with a new order. Follow our suggestions and this problem can be avoided.
Why does my tracking number show the package is stuck in Phoenix?
There are 2 reasons this happens.
1. This happens sometimes in the winter months. What happens is due to major storms in your area the nearest major airport was closed on the day we dropped off your package at the post office. Then the post office loads the packages on trucks and drives them to your state. When this happens delivery can take 7-10 days even for Priority Mail. When ever we see major winter storms hitting parts of the USA, then we usually hold off on shipping orders into those states for a few days until the news shows the airports are opening again. We don’t always watch the news. If you know the airports in your area are going to be closed for a big storm, we recommend you hold off on placing the order, or just put a note on the order to wait a week to ship the order.
2. When the shipping destination is close to Phoenix, then the post office does not fly the packages but drives them. The tracking number will update when it gets close to your cities main U.S. Post Office main hub.
International (NON USA) Shipping
Do you ship your products to other countries besides the USA?
The only products we ship outside the USA is spore PRINTS.
They are sent via standard mail through the US Post Office which connects with your countries post office, with no tracking number. We also offer DHL with a tracking number. Please note, spores should not be frozen solid. If you live in a country where it's freezing in the winter you are at risk of losing the spores to extreme weather. Since we send small envelopes we can not add warmers. We will NOT replace damaged spores from bad weather on NON USA orders. Order at your own risk! Or just wait until the weather is good in your country.
If you live in a non English speaking country, then put your name and address in your countries native language in the CUSTOMER COMMENTS box at check out. It has to be in English in the form, but we can also tape a piece of paper to your letter under the English address in your countries native language. We believe this is part of the problem with lost international letters going to non native English speaking countries. For many years many international letters have disappeared in the mail system. Only recently did we realize this probably has to do with language barriers.
Currently standard mail delivery time is 8-30 days depending on the country for $17.95
DHL is about 5 to 10 days with a tracking number for $85.
We have no control if customs will take your letter. A handful of island countries are more strict about seed imports so customs might throw them in the trash. The labels say "edible mushroom spore food seasonings" along with an acronym for the strain or species of spores. Standard mail orders are sent to look like a personal letter, no customs label required. With DHL a customs label is required and it will say edible mushroom spores.
What is the business name on packages you send?