FAQ - Frequently Asked Questions
Commonly asked questions that customers ask us.
Can I pick up an order? Do you have a store front?
No. Everything is done by mail order only, thank you for understanding.
How long will spores last. What is their shelf life?
Mushroom spores can last for years! For long term storage it’s best if spores are stored in the refrigerator. Spore prints need to be sealed from moisture before storing in the fridge. Sealing them from air and heat prolongs their life. Spore prints have been known to last 18 years! Perhaps longer but this is the longest we are aware of from our customer feedback and our network. Spore syringes do not last as long because eventually the water develops bacteria. A general guideline is 8 to 12 months. Although we have heard many reports of 2 to 5 years. If your spore prints do not germinate within the usual time frame then rehydrate them in sterile water for 24 hours. Spores prints older then 6 months should always be soaked in sterile water for 24 hours before attempting to germinate them. Liquid culture syringes should be used within 3 months of receiving them. Liquid culture syringes absolutely should be stored in the refrigerator unless they will be used soon. Except the Pink Oyster cultures, they should be stored at room temperature. We offer a 60 day viable guarantee on liquid culture syringes. We do offer a 90 day viable guarantee on spore prints and spore syringes. Most vendors in this industry offer 30 days or no guarantee at all on spores so we feel 90 days is plenty of time to know if there is any problems.
Is mushrooms.com secure?
Yes. We have put in extra security features in to Mushrooms.com to ensure your information is encrypted and private.
- Our admin uses a 2 step verification process so nobody can hack our password. And it’s device dependent so anyone accessing our admin has to be on our local computer. This is critical as it keeps all the customers data safe.
- We have installed professional security scripts to prevent hackers from injecting malicious code in to mushrooms.com.
- Mushrooms.com is NOT on a cheap shared IP hosting plan with other web sites as we have our own server hosted by a highly reviewed and respected company that monitors the servers 24/7 for hackers. We also pay a professional security firm to harden our server and make it more secure and monitor it. Having a web site on cheap shared IP plan is one way hackers inject malicious code at the server level. We learned our lesson the hard way about this once at our previous web site. Never again.
- We use an SSL encryption for all the data that is sent between our order form, your bank and our gateway service. It's extremely rare you ever hear of SSL's getting hacked. You can always see a web site SSL is working by looking in the URL bar for a pad lock symbol or the URL address. Also the URL will be httpS instead of http.
- You're credit card information is not stored on our server, it is only transmitted to our gateway service Auhorize.net which is a well know and respected card processing gateway service.
We have taken a lot of measures to secure your data and credit card transactions, and we are always looking for new innovation in security to add to Mushrooms.com
Can you help me identify a wild mushroom?
NO. There is no way we could properly ID a mushroom through email. Please check out our book section for some awesome books written by professionals at identifying wild mushrooms. There is also some good forums in the online mushroom community for this. Such as the Shroomery Mushroom Hunting and Identification forum and Mushroom Observer.
Who do I make the money order payable to?
You can put TMT LLC on it or leave it blank. Important you dont write your name on the Pay To line or any scribble or chicken scratch. We can not deposit those and we will have to return it to you. This is why we request it blank so we know it gets filled in correctly.
Do you accept personal checks?
NO. We will return it to you because to many customer sent us bad checks in the past.
Do you accept PayPal?
Not at this time but we will enable it soon for gourmet mushroom products and hangover prevention pills.
What is the business name on packages you send?
TMT LLC. The outside of the package does NOT say mushrooms.com
What charge will show up on my credit card statement?
One of 2 descriptors will show up, either mushroomscom or mushroomtree it depends on which data your bank pulls.
Why are my debit / credit card transactions getting declined?
The most common reason card transactions get declined is because the user inputs a different billing address that is on file with the bank that issued the credit card. Card transactions are done between banks, we have no control over this. If pre-paid card see below.
Do You Accept Pre-Paid Cards?
Yes. Some Pre-Paid cards like Vanilla require you to register them online before they work. Also some cards charge a $5 fee for you to use them. Some cards charge the fee when you first buy them others on your first time using it. For example if you have a card for $25 and your order keeps getting declined for a $24 purchase, you might have to lower your purchase to $20. If your Pre-Paid card keeps getting declined, contact the bank that issued it. We can do nothing to help you. All card transactions are done electronically through banks, we have no control over this.
Why did my card get double charged?
We do not double charge cards. Again everything is done electronically between banks. Once in a while a bank (your bank) puts a temporary hold on funds and it appears as a double charge. This will show as a pending transaction. These usually drop off within 2 business days and credit back to your account. We have no control over this and we find it annoying when the banks do this. Another reason a double charge might appear is if you complete an order, then use the back button on your browser to change and order and submit it again. This will cause a double charge on any web site. Also only click the COMPLETE ORDER button ONCE. If you are impatient and click it again before it completes processing this will cause a double charge on any web site.
Can I mail in my order and not use your cart system?
We prefer you do not. Mailing in orders not in our cart system brings on a new set of problems.
- We sort of use a live inventory system.
- We use coupon codes and specials that change weekly and some of those coupons are for limited supply items.
- It’s difficult to read some customers writing then the wrong address might get input.
- To many times customers like to make up there own prices or they don’t understand our specials and discounts.
- Or they forget to include shipping
It still puzzles us why some customers don’t want to use our nice easy shopping cart? If you really feel the need to bypass our cart system then understand this.
- If we run out of your first choice before your letter arrives, we will inlclude similiar strains as replacments (It's best to include alternate choices)
- We will honor the buy x get y free discounts.
Place all your items in the cart, fill in your information etc, then take a screenshot and print that out and mail it in.
Remember, spores are legal so no need to worry about it. None of our customers have ever been harassed by law enforcement for ordering legal spores. That would be illegal on their part. You can just use our system, mail in your order with a request to be deleted from our database after we mail your order if this is your concern.
Thanks for understanding, now please use our cart and make life easy on both of us.
Do you ship Psilocybe Mushroom Spores to California, Georgia or Idaho?
No, because psilocybe spores have been banned to import in these 3 states we can not ship there unless you provide the proper documentation from universities or government officials. Our cart will not allow checkout SHIPPING to these 3 states so don’t even try. BILLING addresses to these 3 states is OK. In the future we do plan on having our attorney draft papers for CA residents to order spores by signing a legal document. The laws regarding these spores in CA is very different then GA and ID. We are very busy with other aspects of the business right now so please do not email us asking when this will happen. Probably not until May or June.
Perhaps you have a friend in another state we can ship to? Or perhaps you can have them shipped out of state to a po box or a post office as “general delivery Care of your name” and pick them up yourself. Gourmet mushroom cultures and spores as well as hangover prevention pills we can ship to these states and the cart will not block those items.
What is General Delivery?
General delivery is a service the US Post Office offers to people who are in between addresses. Every city has at least one post office who accepts general delivery. Basically a package is sent to that post office address care of your name. You then show and ID at the post office to pick up your package. If using this service, be sure and include the actual post office address for your order. Example;
Care of Mark Adams (your name here)
123 10th St
Chandler AZ. 85225
General Delivery is also a great option in the summer if you live in a hot climate as spores can not sustain hot temperatures for long periods of time. It’s best to have them wait in the cool air conditioned post office. This is also a good idea during periods of winter freezing temperatures.
Are mushroom spores and cultures sensitive to high heat or freezing?
YES! We have covered this more extensively in our delivery information FAQ.
Can I call you to place an order OR ask questions?
NO. We are an internet mail order company not a phone order company. :) Use the CONTACT US form at the bottom of the web site or if on a mobile phone it's under UTILITY PAGES > CONTACT US. Also we get "that person" some times who tries to push it with his questions and we will NOT discuss growing psilocybe mushrooms.
The phone number is 48zero-four69-six-nine69. We never answer the phone and screen all calls. Trust us, send an email if you want a fast reply. If you're calling to sell us something, don’t bother. Send an email only please. We will call you back if we are interested.
Can I mail you a letter to ask questions?
Yes. Even in a digital age people still like to send letters and that is ok. We will write you back and snail mail it. :)
Our address is:
PO BOX 7360
Chandler AZ 85246
How do I screw the needle on to the syringe?
There is a small plastic nipple screwed into the end of the syringe barrel to hold the spore solution in the syringe. Remove that first, then the needle will screw on.
DO YOU SHIP SPORES OUTSIDE OF THE UNITED STATES?
YES! You can find more information about this in our DELIVERY INFORMATION FAQ.
If you did not find the answer to your question in this FAQ there is a lot more questions answered in our DELIVERY INFORMATION FAQ. Please read that before emailing us. Thank You.