Return policy varies depending on the product.
Hangover Prevention Pills can be returned to us within 14 days of delivery date for a full refund less shipping cost. If we do not receive the unused product back within 14 days there will be no refund issued.
Spores and liquid culture syringes are an organic matter and we look at these on case by case basis. We do not offer refunds on these products but we do offer free or discounted replacements. Their is no way we can guarantee that you will be successful at growing gourmet mushrooms. Their are many variables to this hobby and we can not guide you through the process. We do guarantee our spores are clean, viable and are of high quality. All of our spore syringes and liquid culture syringe batches are tested thoroughly before we go through all the work of loading them in syringes. The syringes will have a quality control batch number on it. We suggest you take a picture of the syringe labels when you receive them. We log any complaints we receive regarding dead spores. If we get several complaints about the same strain and batch number being bad, we will replace your spores for free and give you additional free spore samples. You must contact us via email within 90 days of delivery if you have any problems.
After 17 years in this industry, we can tell you 99% of the problems in this hobby come from the substrate, not the spores. We do realize customers make mistakes from time to time and we do have an accident forgiveness policy. Basically we offer very discounted replacements so you can try again. You will need to email us your order number for approval of the discounted replacements. Order numbers can be found in your confirmation email or logging into your account. Basically we replace spores for $6 each and liquid cultures for $9 each.
We want you to be happy with your mushroom spore related products so we are easy going around here when customers make mistakes.
If your mushroom spores or culture products are damaged during shipping, then you must text a photo of the damaged product within 7 days of delivery. Along with your order number text pictures to 4-8-0-4-6-9-6-9-6-9 and we will ship you free replacements. Make sure the picture is clear to see any damage such as cracks in the syringes.